Frequently Asked Questions And Answers - Part 1

To make your Swedish candy experience even more enjoyable, we have compiled answers to some frequently asked questions. Let us guide you on your sweet journey!

 

How can I order if my country or region isn’t listed?

Although we have extensive experience with Swedish candy and its market, we are relatively new to exporting these delightful treats beyond Sweden’s borders. Our website is newly launched, so some shipping options may not yet be fully optimized. However, we do ship worldwide!

If you don’t see your country listed as a shipping option, simply select the closest available region and send us a message. We’ll handle the adjustment on our end at no extra cost to you.

For example, when a customer from the Philippines noticed their region wasn’t listed, they reached out to us. We quickly updated our system, and they successfully placed their first order within minutes.

Don’t hesitate to contact us—we’re here to ensure a smooth experience for you!

 

How can I be sure you have my items in stock and will dispatch my order promptly?

We update our site daily, constantly adding new products and ensuring availability information is accurate. However, Swedish candy trends shift quickly, and demand can occasionally exceed supply, leading to temporary stock shortages before updates are reflected online.

Rest assured, we work closely with suppliers and stock large wholesale quantities of most items. In rare cases where a product is out of stock, we’ll promptly inform you and suggest alternatives to minimize delays.

Some flavors are incredibly popular and may take weeks to restock, especially if factories pause production. But if it’s on our site, it’s available to order. Please contact us for assistance—we’re here to help!

 

How long does it take to process and dispatch my order?

We strive to process all orders as quickly as possible. For most orders, the processing time is 1-5 business days, depending on the size of your order and current warehouse stock levels.

Small to medium orders: Typically processed within 1-5 business days.

Large orders (pallets): If everything is in stock, processing time remains 1-5 business days. For orders over one pallet or up to a full container, preparation may take 5-15 business days to ensure everything meets our high standards.

Regardless of your order size, we maintain clear communication to keep you informed every step of the way.

 

Do you have experience exporting Swedish candy to my country?

Yes! Over the past few months, we have shipped more than 100 pallets of candy worldwide. While the majority of our exports go to the United States and Canada, we are always excited to expand to new regions.

We ensure smooth export processes by providing documentation such as:

• Certificates of origin for most products

• FDA compliance for shipments to the United States

• Packing slips and invoices after order finalization

Additional documentation can be arranged as needed for your specific requirements. If you have any questions about customs clearance or paperwork, feel free to reach out, and we’ll assist you.

 

Do you offer credit solutions? 

We aim to make your experience with us as flexible and positive as possible. While we primarily work with partial credit solutions, we’re happy to discuss options tailored to your needs.

For wholesale orders, you can pay for a portion of the goods upfront, and we’ll arrange credit for the remaining balance. Offering samples free of charge is another way we ensure you get to enjoy the best treats Sweden and Scandinavia have to offer.

Contact us to discuss your specific requirements, and we’ll do our best to accommodate you.